Scale trust operations without scaling headcount

AI agents that handle trust & safety review and seller compliance verification for marketplaces, gig platforms, and e-commerce networks.

Trusted by leading marketplaces

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3-5x
ROI on operations spend
24/7
Queue coverage, no shift gaps
95%+
Accuracy in shadow mode
Weeks
Not months to go live
Use Cases

Purpose-built for marketplace operations

Trust and compliance queues grow with GMV — and headcount can't keep pace. Champ automates the review work that scales linearly with your marketplace.

admin.marketplace.com/moderation
Review queue142 open
Listing #88214 — “Vintage Rolex Submariner”
Seller joined 3 days ago · 0 prior sales
Flagged
Counterfeit policy — image matchMatch found
Seller identity verificationIncomplete
Price anomaly vs. category-72%
Removing listing, escalating seller to review...
Champ AI
318 reviewed today

AI-Powered Trust & Safety

Agents apply your actual policy to flagged listings, profiles, and user reports — gathering the supporting evidence, making the routine calls, and escalating only the genuinely ambiguous cases to your team.

Seller onboarding
M. Okafor · Home Kitchen · CA
3 of 4
Food handler certificate
CA Dept. of Public Health
Business license
Alameda County registry
W-9 on file
IRS TIN match
Liability insurance
Expires in 11 days
Requesting updated COI from seller...
Champ AI
61 sellers cleared today

Compliance Integrity

Verify seller licenses, permits, insurance, and tax documentation at onboarding — then keep monitoring for expirations and revocations across issuing authorities, so your marketplace stays clean.

How It Works

Browser automation + AI agents

Champ combines intelligent AI with real browser automation to work the same admin consoles, risk tools, and public registries your team uses every day.

Step 01

We learn your policy

Share your trust & safety playbooks, fraud rules, and escalation criteria. We map the judgment your best reviewers apply into AI-ready automations.

Step 02

Agents work your queues

Champ logs into your admin tools, risk consoles, and external registries — reviewing cases, gathering evidence, and taking action exactly as your team would.

Step 03

Humans handle the edge cases

Routine decisions resolve automatically. Anything ambiguous, novel, or high-stakes routes to your reviewers with the evidence already assembled.

Step 04

Accuracy compounds

Every override teaches the workflow. We run in shadow mode against your team until Champ matches or beats human accuracy, then hand over the queue.

SOC 2 Type II
Independently audited
Encrypted End to End
AES-256 at rest, TLS 1.3 in transit
Scoped Access
Least-privilege tool credentials
FAQ

Common questions

Champ agents work your moderation queue the way a trained reviewer does: they open the flagged listing, profile, or report, gather supporting evidence from your admin tools and external sources, apply your written policy, and take the action it calls for. Routine decisions resolve automatically; ambiguous or high-stakes cases escalate to your team with the evidence already assembled, so a human decision takes seconds instead of twenty minutes.

Yes — multi-system investigation is where agents outperform rules engines. A single Champ workflow can pull signals from your risk console, payments processor, support tickets, and public records in parallel, then assemble the linked-account picture into one case file. Work that takes an analyst hours of tab-switching completes in minutes, and it runs on every case rather than only the ones a human has time for.

Rules engines only catch patterns you already wrote down, and traditional RPA uses brittle scripts that break the moment an admin tool or external site changes its UI. Champ uses AI agents that understand context, adapt when a page changes, handle exceptions intelligently, and make judgment calls like a skilled reviewer. When a site redesigns overnight, Champ adapts. RPA breaks.

Champ works with any web-based system through browser automation — your internal admin console, risk and fraud platforms, payment processors, support desks, state and county business registries, licensing authorities, and competitor sites with no public API. We don't depend on pre-built API connectors, so if your team can reach it in a browser, Champ can work it.

Most marketplace workflows are live within 2-4 weeks. We handle implementation — you provide your policies and tool access, and we build and validate in shadow mode alongside your existing reviewers until accuracy matches or beats the human baseline before Champ takes over any queue.

Ready to automate your marketplace operations?

We'll build your first workflow for free — and keep iterating until we outperform human accuracy and speed.