Keep every load moving without growing the phone team
AI voice agents that call carriers, drivers, and customers to coordinate dispatch — plus agents that track every shipment across the portals your team refreshes all day.
Trusted by leading logistics teams
A failed delivery, resolved on the phone
Purpose-built for logistics operations
Dispatch runs on phone calls and portal refreshes — the two things that don't scale. Champ handles both, around the clock.
Load 4471 to Fresno — can you still make the 2pm dock appointment?
Driver's running late — earliest is 4:30.
Got it — I'll move the appointment and let the shipper know.
Voice Agent Coordination & Dispatching
AI voice agents call carriers, drivers, facilities, and customers to confirm pickup windows, reschedule appointments, chase status, and resolve delivery exceptions — then write the outcome straight back into your TMS.
Carrier & Driver Tracking
Sweep every carrier portal, telematics tool, and TMS on a schedule to keep shipment status current — surfacing missed scans, late loads, and at-risk deliveries before a customer calls to ask.
Voice agents + browser automation
Champ works your operation the way your dispatchers do — on the phone with carriers and drivers, and inside the portals that hold the real status.
We learn your dispatch playbook
Share how your team handles check calls, appointment changes, and exceptions — including what they say on the phone and when they escalate. We map it into AI-ready workflows.
Agents call and click
Champ places and takes real phone calls, and drives carrier portals and your TMS through browser automation — covering the systems that were never built to talk to each other.
Exceptions reach a human
Routine check calls and status sweeps resolve on their own. Anything contested, unsafe, or off-script hands off to your dispatcher with the call summary attached.
Coverage compounds
We run in shadow mode against your team until Champ matches human accuracy, then extend to nights and weekends — the shifts you could never staff.
Common questions
Check calls, appointment scheduling and rescheduling, load offers and acceptance, location checks on a silent truck, and delivery-exception calls to the end customer. The agent follows your dispatch script, handles the back-and-forth naturally, and writes a structured outcome back to your TMS — appointment time, driver ETA, exception reason. Anything contested or off-script hands off to a human dispatcher with the call summary attached.
That's the main reason customers bring us in. Champ drives carrier portals, telematics tools, and your TMS through real browser automation, so coverage isn't limited to the carriers who happen to offer EDI or an API. Sweeps run on whatever cadence you set, and missed scans, late loads, and at-risk deliveries get surfaced before a customer calls to ask.
Call-recording and consumer-consent rules — TCPA, CIPA, and state wiretap laws — apply to AI-placed calls the same way they apply to your own dispatchers. Champ provides configurable call disclosures, recording controls, and call-handling policies to support your obligations, but as the party initiating the calls you remain responsible for obtaining any required consent. We'll work through your call flows with you during implementation.
A TMS integration only reaches partners who have already built one, and traditional RPA uses brittle scripts that break whenever a carrier portal changes its UI. Champ uses AI agents that understand context, adapt when a page changes, handle exceptions intelligently, and hold a real phone conversation when there's no system to query at all. When a portal redesigns overnight, Champ adapts. RPA breaks.
Most logistics workflows are live within 2-4 weeks. We handle implementation — you provide your dispatch SOPs, call scripts, and portal access, and we build and validate in shadow mode alongside your existing team until accuracy matches the human baseline before Champ takes any live calls.
Ready to automate your dispatch operation?
We'll build your first workflow for free — and keep iterating until we outperform human accuracy and speed.